We have an opportunity for someone experienced in the Pet Care, Hospitality or Restaurant industries, to join our growing company. At our facility we have a three phase hiring process. Only those who complete all phases will be considered for employment.
Phase 1: Online Application (below)
Phase 2: Skills Assessment (below) &
Phase 3: Hiring Seminar (upon invitation)
Only online applications will be accepted.
Job Description
Pet care is the core of our operations and this position requires caring for all aspects of a pet during its stay. Strong attention to detail and a team player attitude are required, as is your love for pets! This person is often the first point of contact for new and existing customers requesting to make a reservation or requesting more information about our resort, as such this is one of the most important roles at our facility. Applicants must be responsible, punctual and dependable. Little or no absenteeism is extremely important. This position requires a dedicated level of professionalism and being comfortable on the phone, computers, and responding to customer needs.
Required Skills
- Detail oriented and highly organized
- Able to handle busy phones and provide accurate information to clients.
- Demonstrate positive attitude towards pets, co-workers, and customers. Passion for animals. Humanely and gently handle animals at all times.
- Computer literate with ability to use in-house software, e-mail, Word and Excel spreadsheets in a professional setting
- Book reservations, charge & billing of all clients
- Handle daily cash reports
- Genuine liking for people with a desire to make the customer experience and the employee work experience pleasant, welcoming, and memorable.
- Communicating and connecting company mission and values to daily operations
Desired Experience and Education
- High school diploma or equivalent
- Previous experience in a pet facility or pet care environment a plus
- Excellent work history and references
Compensation
Pay depends on experience. Performance based bonus upon approval.
We don’t hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let’s talk.
Work in Your Strengths
Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine…to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.
Win or Lose as a Team
Our team openly works together to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.
Step 1: Read Our Strategic Vision
Step 2: Fill Out Our Online Employment Form
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This position we are currently hiring for at our growing company is in Memphis, TN where we offer several different services for people and their pets. It is a full time or part time opportunity 20-40 hours per week including weekend work, in a Pet Care position with a great support staff and leadership team that you would be joining. At Brown Dog Lodge we have a three phase hiring process. Only those who complete ALL phases will be considered for employment.
Phase 1: Read Our Strategic Vision (below)
Phase 2: Online Application (below) &
Phase 3: Hiring Seminar (upon invitation)
Only online applications will be accepted.
Only online applications will be accepted.
JOB DESCRIPTION
Pets in our facility must be cared for promptly, every day. The facility is staffed 365 days a year and is exceptionally busy when schools are on holiday recess. Experience is necessary, however a genuine love for animals is a must. You must be able to handle dogs of all sizes without being afraid of them and without allowing them to control you. You must be in good physical condition, able to squat, stoop, bend, lift, and do a lot of walking. Must be willing to maintain the highest standards in cleanliness. There will be opportunities for advancement, if you excel.
- You Are Dependable – being a few minutes early for work is normal for you. You look at what the great day ahead spent with dogs will bring. Our staff knows they can count on you to do whatever it is you are assigned with excellence.
- You Love the Details – As a team, we want to make sure each guests’ needs are met. From medications to meals, play times to pampering, it is all in the details to make our guests stay the best it can be.
- You Are a Team Player – you want the best for the dogs that are staying with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more enriching.
- You Are a Goal-Setter – you have goals for your work and for yourself. At Brown Dog Lodge we have built a work culture were accomplishing goals is key to success. We have educational opportunities and areas that you can grow in as you deepen your experience in the pet care field.
NEED TO (the must have’s):
- Be able to lift 40 lbs.
- Previous dog experience meaning more than that you have owned a dog
- Good dog handling
WHAT YOU WILL BE DOING:
As a Pet Care Lead you are involved with all of the day-to-day activities that happen at Brown Dog Lodge. You are key to each pet’s stay making sure everything that they need is happening and ensuring our doggie guests have a great vacation while their owners are away. As the primary contact person with our dog guests, you are responsible for:
- Making sure every guest is comfortable, happy and receiving all of the services that an owner requests.
- Maintaining the daily duties and in a timely manner.
- Closely monitoring the health and wellness of every guest.
- Communicating clearly with our leadership team.
- Feeding and medicating guests, and keeping detailed records of our guests entire stay.
- Maintaining a highest level of cleanliness in all areas of our facility, play yards and outdoor dog patios.
- Exercising guests.
- Basic grooming of guests: bathing, nail trims, brushing and ear cleaning.
- Making sure every guest goes home clean, happy and we exceeded the expectation.
DESIRED EXPERIENCE AND EDUCATION
- High school diploma or equivalent
- Previous experience in a pet facility or pet care environment a plus
- Excellent work history and references
COMPENSATION
Pay depends on experience. Performance based bonus upon approval.
We don’t hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let’s talk.
We Really Believe in This Stuff
Everyday we get to be a part of something bigger than ourselves. Providing inspiration to dog parents who need it. Getting our message out there. Helping customers learn how to change the course of their relationship with their dogs. Educating the dog owner how to speak “dog”. Making the connection between dog and owner is the goal for us. It’s why we do what we do. Work that changes lives, work that gives inspiration.
Work in Your Strengths
Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine…to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.
Win or Lose as a Team
Our team openly works together to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.
About Our Company
We’re a privately-owned and operated pet care facility focused on a single mission:
“Brown Dog Lodge provides experienced based, canine education and services to improve the canine/human relationship which gives INSPIRATION to everyone from the dog enthusiast to the dog owner.”
Step 1: Read Our Strategic Vision
Step 2: Fill out our form