Reservations Specialist

Our organization is about people and their dogs. It’s about helping people and INSPIRING them to do with and more for their dogs. We are a group of energetic, motivated people who love what we do and are looking for other like-minded, high-quality people to join us. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions. Our Leadership Team is passionate about fostering both personal and professional growth for all.

This position we are currently hiring for at our growing company where we offer several different services for people and their pets.

Safety is the responsibility of each individual and management expects all work to be done in a safe manner.

We have a three phase hiring process. Only those who complete all phases will be considered for employment.

Phase 1: Read Our Strategic Vision (below)
Phase 2: Online Application (below) &
Phase 3: Hiring Seminar (upon invitation)

Only online applications will be accepted.

Pets in our facility must be cared for promptly, every day. The facility is staffed 365 days a year and is exceptionally busy when schools are on holiday recess. Experience is desired, however a genuine love for animals is a must. You must be able to handle dogs of all sizes without being afraid of them and without allowing them to control you. You must be in good physical condition, able to squat, stoop, bend, lift, and do a lot of walking. Must be willing to maintain the highest standards in cleanliness. There will be opportunities for advancement, if you excel.

• You Are Dependable – being a few minutes early for work is normal for you. You look at what the great day ahead spent with dogs will bring. Our staff knows they can count on you to do whatever it is you are assigned with excellence.
• You Love the Details – As a team, we want to make sure each guests’ needs are met. From medications to meals, play times to pampering, it is all in the details to make our guests stay the best it can be.
• You Are a Team Player – you want the best for the dogs that are staying with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more enriching.
• You Are a Goal-Setter – you have goals for your work and for yourself. At The Purple Dog we have built a work culture where accomplishing goals is key to success. We have educational opportunities and areas that you can grow in as you deepen your experience in the pet care field.

NEED TO (the must have’s):

• Be able to lift 40 lbs.
• Previous dog experience meaning more than that you have owned a dog.
• Good dog handling.
• Good with cats too!
• Customer interface to include checking pets in and out.
• Prepares invoices and accepts payments.
• Answers the phone and takes reservations.

WHAT YOU WILL BE DOING:

JOB DESCRIPTION

Purpose of Job
We will rely heavily on this position as this person will be on the front line of our company. The reservation specialist’s duty is to provide top notch, professional, and friendly customer service to every client that calls and/or enters The Purple Dog, mitigating and handling, with the assistance and guidance of the owners, all issues and concerns coming from a client, and selling our services in order to increase revenue  In addition, this team member will be the administrative arm of the business, ensuring that all dog and client information, reservations and special instructions are accurately entered and confirmed.

Expectations and Duties

• Customer Service
  • Learn the reservations system inside and out and take all boarding, grooming and daycare reservations
  • Learn the new phone system and how to field calls
  • Answer the door with a friendly demeanor and receive the dog, and check in dogs into system
  • Check email for clients trying to make reservations
  • Perform feedback calls when the phone is quiet
  • Set up tours and keep track on calendar
  • Help troubleshoot with the drivers i.e. call clients when drivers are running late, call client if they haven’t shown up, etc…
  • Answer the door and help with handoffs
  • Check voicemails and return calls as necessary
  • Ensure that all cash is marked and given to owners
• Dog care
  • Keep track of all boarders, when they are coming and going, their belongings, their check in information, special instructions, meds, feeds, etc… update the wall with all notes
  • Input all vaccinations for dogs and help to keep vacs up to date
  • Maintain an accurate list of the dogs arriving, and check in all dogs into our system
  • Do a final numbers check on all dogs in house to ensure numbers are accurate
  • Assist attendants when needed for breaks, etc…
  • Assist in grooming when needed
  • Ensure progress reports are started when necessary and that they are being updated
  • Create floor plans, temperament charts, and activity lists for the weekends
• Facilities
  • Order and keep track of all cleaning and grooming inventory
  • Monitor the facility for any issues and notify owners as needed (i.e. heating or cooling, flooding, snow and ice, leaks, power outages, no hot water, etc…)
  • Maintain organization of all closets and drawers
• Teamwork/Communication
  • Fill in and complete all daily reports paper or electronic based on the information given by attendants
  • Perform daily task delegated to you by owners
  • Learn how to create the driving lists, so you may perform this task in the owner’s absence
  • Assist in daily cleaning tasks when necessary and during downtimes
• Sales and Marketing
  • Sell all new clients on our services and get them signed up in our system, and keep track of new client calls in our spreadsheet
  • Upsell all current clients on other services/cross market
  • Help facilitate events, social media campaigns, mailings, photos, etc…

DESIRED EXPERIENCE AND EDUCATION

• High school diploma or equivalent
• Previous experience in a pet facility or pet care environment a plus
• Excellent work history and references

COMPENSATION

Pay depends on experience. Performance based bonus upon approval.
We don’t hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let’s talk.

We Really Believe in This Stuff

Everyday we get to be a part of something bigger than ourselves. Providing inspiration to dog parents who need it. Getting our message out there. Helping customers learn how to change the course of their relationship with their dogs . Educating the dog owner how to speak “dog”. Making the connection between dog and owner is the goal for us. It’s why we do what we do. Work that changes lives, work that gives inspiration.

Work in Your Strengths
Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine…to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.

Win or Lose as a Team
Our team openly works together to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.

About Our Company
We’re a privately-owned and operated pet care facility focused on a single mission:
“The Purple Dog provides experienced based, canine education and services to improve the canine/human relationship which gives INSPIRATION to everyone from the dog enthusiast to the dog owner.”

Step 1: Read Our Strategic Vision

Step 2: Fill Out Our Online Employment Form