The position we are currently hiring for at our growing company is at 4095 South Main Street, Salt Lake City, UT 84107, where we offer many different services for people and their pets. It is a full-time opportunity 40 hours per week including weekend work, in a Pet Care position with a great support staff and leadership team. At Little Dogs Resort we have a three-phase hiring process. Only those who complete ALL phases will be considered for employment.

Phase 1: Read The Job Description (below)

Phase 2: Complete the Online Application (below) 

Phase 3: Attend a Hiring Seminar (upon invitation)

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

JOB DESCRIPTION

Pets in our facility must be cared for promptly, every day. The facility is staffed 365 days a year and is exceptionally busy when schools are on holiday recess. Experience is not necessary, however a genuine love for animals is a must. You must be able to compassionately handle dogs of all sizes without being afraid of them and without allowing them to control you. You must be in good physical condition, able to squat, stoop, bend, lift, and do a lot of walking. Must be willing to maintain the highest standards in cleanliness. There will be opportunities for advancement, if you excel.

The ideal applicant will possess the following qualities:

You Are Dependable

Being a few minutes early for work is normal for you. You look at what the great day ahead spent with dogs will bring. Our staff knows they can count on you to do whatever it is you are assigned with excellence.

You Love the Details

As a team, we want to make sure each guests’ needs are met. From medications to meals, play times to pampering, it is all in the details to make our guests stay the best it can be.

You Are a Team Player

you want the best for the dogs that are staying with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more enriching.

You Are a Goal-Setter 

You have goals for your work and for yourself. At Little Dogs Resort we have built a work culture where accomplishing goals is key to success.  We have educational opportunities and areas where you can grow as you deepen your experience in the pet care field.

NEED TO (THE MUST HAVE’S):

1. Be able to lift 40 lbs.
2. Previous dog experience
3. Good dog handling skills

WHAT YOU WILL BE DOING

As a Team Member you are involved with all of the day-to-day activities that happen at Little Dogs Resort. You are key to each pet’s stay, making sure everything that they have everything they need, and ensuring our doggie guests have a great vacation while their owners are away. As the primary contact person with our furry guests, you are responsible for:

1. Making sure every guest is comfortable, happy and receiving all of the services that an owner requests
2. Maintaining the daily duties in a timely manner
3. Closely monitoring the health and wellness of every guest
4. Communicating clearly with our leadership team
5. Feeding and medicating guests, and keeping detailed records of our guests entire stay
6. Maintaining a highest level of cleanliness in all areas of our facility, play yards, and outdoor dog patios
7. Exercising guests
8. Basic bathing and brushing of guests
9. Making sure every guest goes home clean, happy, and exceeding the expectations of the customers

DESIRED EXPERIENCE AND EDUCATION

1. High school students and graduates or equivalent
2. Previous experience in a pet facility or pet care environment a plus
3. Excellent work history and references

COMPENSATION & YOU

Pay depends on experience. Performance based bonuses available upon approval. We don’t hire to just fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let’s talk.

We Really Believe This Stuff

Step 1: Read Our “Perfect Customer Story”

Step 2: Click HERE to Fill out our Application

We have an opportunity for a General Manager experienced in the Pet Resort, Hospitality or Restaurant industries, to join our growing company in Salt Lake City, Utah. We have a three phase hiring process. Only those who complete all phases will be considered for employment.

Phase 1 & 2: Overview + Vision + Application (below) and Phase 3: Hiring Seminar

Only online applications will be accepted.

Job Description

As a leader of a small to mid-sized team with seasonal turnover, you’ll be responsible for establishing and achieving targeted sales and profit levels for the Resort, through the implementation, management, and upholding of company policies, procedures, programs, performance standards and values. You’ll train, motivate, and develop the Resort team. You’ll ensure that the customer’s service experience and the employee’s work experience are exceptional. Profitability and operational quality are key points to success.

Scope of this position

• Reports to the company owner.
• Must have 3+ years experience in pet industry, hospitality or restaurant management or other relevant sales/management experience.
• Position requires a varied schedule that will include weekends and/or holidays.

Responsibilities and Duties

Directly supervises all company management, indirectly supervises all staff during all hours of Resort operation. Directly accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.

• Comfort with and proficiency in leading a diverse team through the normal demands of a service focused business.
• Responsible for achieving planned profit levels while ensuring maximum guest satisfaction.
• Plans and analyzes staffing levels, ensuring sufficient development and training for all employees, including management.
• Plans and analyzes the administration and operations of our facility.
• Ensures that all employment activities to include staffing (hire/separation responsibilities), scheduling, training, and performance reviews are conducted according to established procedures and in compliance with all legal requirements.
• Approves and recommends salary increases. Oversees and coaches managers handling of employee relations, including on-the-job coaching, informal counseling, performance reviews, corrective actions and separations.
• Ensures our facility’s compliance to productivity and service standards with a sufficient number of well-trained employees. Establishes standards where none exist.
• Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
• Prepares and reviews financial reports.
• Anticipates, identifies and corrects system breakdowns to achieve guest and customer satisfaction. Responsible for all communication with regard to system breakdowns and deficiencies.
• Accountable for accurate financial data to include: payroll, cash and receipts, productivity, supply costs, security of funds, and operating expenses.
• Responsible for all our facility’s assets.
• Required, under certain circumstances, to perform/assist all functions for all positions in our facility.
• Keeps owner adequately informed about operations, opportunities for improvement, growth, and efficiencies.

Required Skills

• Strong leadership presence with employees who may be early in their careers
• Genuine passion for pets and their owners.
• Genuine liking for people with a desire to create a courteous, friendly, professional work environment.
• Ability to train, motivate and manage employee performance consistently and fairly, using praise and corrective actions as appropriate
• Ability to develop management team by delegating day-to-day operations and coaching assignments
• Strong oral and written communication skills, attention to detail, planning, and organizational ability, and a “High Touch” customer service attitude.
• Maintain excellent relationships with customers.
• Ability to manage quality services and control expenses, particularly payroll expenses.
• Strong budget, forecasting, and cost control skills. Ability to produce consistent profits.
• Understand how day-to-day operations impact P & L
• Flexible enough to adapt to change and skilled enough to manage it.
• Ability to evaluate and improve work flow processes and procedures.
• Planning, analysis, time management skills integrated into management style
• Analytical, solution oriented approach to business and operations problems
• Computer literate with ability to use internet, e-mail, Word and Excel spreadsheets in a professional setting

Desired Experience and Education

• At least 3 years prior managerial experience at the GM level, managing minimum $1.5M sales revenue.
• Currently working as GM or higher
• Excellent work history and references with a record of career progression
• Associates or Bachelor’s degree in Business or related area

Step 1: Read Our Strategic Vision
Step 2:

Application: Click HERE to Fill out our Application