Phase 1: Read our Strategic Vision (below)
Phase 2: Complete our Online Application (below) &
Phase 3: Attend a Hiring Seminar (upon invitation)

Only online applications will be accepted.

Job Description

Do you enjoy interacting with others, including those with fur? If so, our Customer Service Coordinator opportunity at Toby Town RVA may be the right fit for you! Toby Town RVA is a new, local Doggy Daycare and Staycare facility. The care and well-being of dogs is of utmost importance at Toby Town and as our Customer Service Coordinator, you will be responsible for helping ensure our standards are upheld.

In this position, you would be the first point of contact for new and existing customers, our face of Toby Town. In addition to answering incoming calls and inputting customer reservations, this position also entails assisting our Pet Care staff with the drop-off and pick-up of the dogs each day, so you will be hands on with our furry clients. Administrative duties also include daily tasks to help prepare for the day and ensure our staff have the information that is necessary. In addition, it includes fun projects-such as creating Birthday gift bags and special event preparation!

General Responsibilities:

• Interact with customers via phone, email, in person, and on social media
• Carry out new customer inquiries by providing an engaging, informative experience. Ensure new customers complete the required steps for Meet & Greets
• Resolve customer problems and complaints
• Take payments-Card & Cash
• Engage with customers-provide information on Toby Town Services, upsell with the promotion of add-on services
• Communicate and coordinate effectively with Pet Care Staff
• Maintain customer database
• Assist with the coordination of dog pick-up and drop-off
• Help with office cleaning tasks as necessary
• Provide administrative support for special events and projects
• Run reports and organize customer data as needed
• Other duties as assigned

For this role we are looking for someone with strong communication skills, a professional demeanor, and who can engage not only with our customers-but the pups too!

Basic Qualifications:

• High School Diploma or Equivalent
• Excellent Communication skills-Verbal and Written
• Detail-oriented and Organizational skills
• Demonstrate positive attitude towards dogs, co-workers and customers. Passion for animals. Humanely and gently handle animals at all times.
• Strong Computer skills-experience using Microsoft Word and Excel
• Reliable-must have strong attendance
• Must be comfortable and able to work in an environment with dogs-both small and large
• Basic understanding of payment handling

Preferred Qualifications:

• Prior experience handling customer service matters over the phone
• Social Media Experience-Facebook, Instagram
• Prior experience working with animals a plus

Hours

Work schedule will vary depending on the needs of the business and can include Monday-Friday between the hours of 6:00am-7:00pm. Our facility is open 24 hours a day, 365 days a year, so weekend and holiday shifts may be required. This position is Full-Time, 40 hours/week. The ideal candidate must be available during our peak pick-up and drop-off times. 

Compensation

Pay depends on experience and you will earn performance-based bonuses upon approval. We don’t hire to just fill a seat, rather we take our time looking for the right people.

Work in Your Strengths
Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine … to win. Know yourself well enough to know what you do well, and just as importantly, what you don’t.

Win or Lose as a Team
Our team openly works together to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.

Steps 1 and 2: Please Read Our Strategic Vision & Fill Out Your Application

This position we are currently hiring for has both full-time and part-time openings. We are a 24-hour facility, so overnight shifts are also available. Must be willing to work flexible hours, including some weekends and holidays when needed. This is a Pet Care position with a great support staff and leadership team that you would be joining.

Safety is the responsibility of each individual and management expects all work to be done in a safe manner.

At our facility we have a three phase hiring process. Only those who complete ALL phases will be considered for employment.

Phase 1: Read Our Strategic Vision (below)

Phase 2: Complete our Online Application (below) &

Phase 3: Attend our Hiring Seminar (upon invitation)

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

At Toby Town RVA our professionals are dedicated to providing a safe, stimulating, fear-free environment to each furry visitor who chooses to spend time within our facility. Toby Town RVA is a local, up and coming Doggy Daycare and Staycare facility, where the care and well-being of dogs is of utmost importance. 

Do you enjoy rewarding work and have a genuine love for animals? If so, our Pet Care Coordinator opportunity might be the right fit for you! As our Pet Care Coordinator, you will be responsible for helping our furry clients have an enjoyable visit while ensuring our standards are upheld. 

The ideal candidate for this opportunity will be:

• Dependable-Our furry friends are relying on you, and so are we! It is important to have strong attendance, attend staff meetings & trainings, and arrive on time to ensure a strong team environment. 
• Attention to Detail-as a team, we want to make sure each guests’ needs are met. From medications to meals and play times to pampering, it is all in the details to make our guests’ stay the best it can be.
• Team Orientated – you want the best for the dogs that are staying with us and work as a team member to get that accomplished. You add to the conversation and brainstorm with fellow staff on ways to make the experience more enriching.
• Motivated – you have goals for your work and for yourself. At our facility we have built a work culture where accomplishing goals is key to success.  We have educational opportunities and areas that you can grow in as you deepen your experience in the pet care field.

Basic Qualifications

• At least 1 year of Customer Service
• Strong Communication skills-Verbal and Written 
• Strong Attention to detail
• Basic Computer Skills
• Demonstrate positive attitude towards dogs, co-workers and customers. Passion for animals. Humanely and gently handle animals at all times.
• Reliable-Must have strong attendance and reliable transportation 
• Must be comfortable and able to work in an environment with dogs-both small and large
• The ability to lift at least 40 pounds, squat, stoop, bend, lift and move around

Preferred Qualifications

• Prior experience working with animals a plus
• High School Diploma or Equivalent 

As a part of our Pet Care Team, you are involved with all of the day-to-day activities that happen at our facility. You are the key to each pet’s stay, making sure everything they need is happening. You ensure our dog guests have a great vacation while their owners are away. As the primary contact person with our dog guests, you are responsible for:

Customer Service

• Greet clients with a friendly demeanor when receiving or returning a dog.
• Understand that you are a reflection of our facility every time you interact with a pet or human guest, and carry yourself in a professional demeanor. 

Dog Care

• Making sure every guest is comfortable, happy and receiving all of the services that an owner requests.
• Document important stay  information to provide for daily reports and file those reports on time.
• Feeding & Medications: Learn how to perform feedings accurately and pass on communication if dogs are not eating. Ensure dogs have fresh water at all times, administer medications as needed. 
• Assist in the integration of new dogs into the play areas following the protocols. Learn and follow hand-off procedures
• Intake Daycare and Staycare dogs safely and in a controlled manner. Ensure that all belongings are reviewed and labeled by name, feeding/med instructions are provided and that all boarding check-in questions have been answered.
• Observe dogs for any and all odd behaviors, signs of illness, or injury, and escalate to Management when applicable 
• Closely monitor the health and wellness of every guest. Observe dogs by feeling, looking at feet, ears, teeth, etc., so we can communicate to clients when a dog is in need of a nail trim, FUR-minator, paw treatment or if there’s anything concerning that a vet should look at.
• Making sure every guest goes home clean, happy and that we have exceeded the client’s expectation.
• Occasional grooming assistance 

Facilities

• Maintaining the highest level of cleanliness in all areas of our facility and play yards.
• Daily duties including properly cleaning and disinfecting all enclosures, play yards, and common areas as well as general housekeeping throughout the entire facility.
• Depending on shift-cleaning the facility rooms including but not limited to: Vacuuming, Mopping, Dusting, etc. 
• Cleaning up any accidents/messes that occur throughout the day 

Teamwork/Communication

• Ensure that all notes are passed along to next shift’s teammate
• Communicate clearly with our leadership team
• Engage in team events/meetings
• Offer additional support to teammates 

Hours: The facility is staffed 365 days a year and is exceptionally busy during all holidays and summer months. This position we are currently hiring for has both full-time and part-time openings. We are a 24-hour facility, so overnight shifts are also available. Must be willing to work flexible hours, including weekends and holidays. 

Compensation: Please note this is a small business, therefore we do not offer benefits at this time. Pay is based on relative experience, and starts at $10.00/hour. 

About Our Company

We’re a privately-owned and operated dog care facility focused on a single mission: 
”Quality pet care”. To help you understand more about our goals, please read our Strategic Vision.

Steps 1 and 2: Please Read Our Strategic Vision & Fill Out Your Application